Bluehost web hosting service client, and still. But wanted to open a hosting account with another web host to enlarge the accounts where my many sites are hosted. Researched the many web hosting providers offered and settled on Hostgator. This hostgator review explains why picked HostGator to get another hosting service.
HostGator’s Customer Support
Require assist with this material and so analyzed hostgator using a collection of customer service questions before choosing to join with HostGator. Called them used their live chat services. Was not on hold on the phone for over 5 or 10 minutes a bit longer than BlueHost generally. 5 to 10 minutes was okay.
The HostGator live chat support is terrific. When you post your question, You are told in the message box how many operators are working and how many folks are facing you. The line moves quickly. Had people in front, but just waited a few minutes for another operator. Being kept up-to-date is a really great feature.
With both the phone and live chat customer service, never believed that had been given stock replies. In some cases the operator could tell me that they had to research the matter further, and took the opportunity to get me the response and appreciated this. They never gave me a stock response in an effort to brush me off.
After signing up with HostGator
We have all used services where earnings are very useful, but when you sign up and hand over your money customer service suffers. Not so with hostgator. After signed up, because of an error on my part, had a problem with a credit card in my account every time a new card has been issued and had to change cards.
Anyhow, the problem was on my end and the people at hostgator took over twenty minutes on the phone to receive my accounts operating smoothly. have since submitted a number of information and help requests through Live chat, and was never rebuffed. No matter the complexity of my question, was assisted.
HostGator has a very easy-to-use interface
After HostGator passed my customer support on HostGator vs Bluehost evaluations, checked out their CPanel the user interface to see whether it had been as easy as BlueHost. HostGator gives you the opportunity to perform a CPanel demo on their website before signing up. Was surprised to see it is very much like the BlueHost setup which is rather easy to use.
Customer support is just the start
Customer and technical support is important very important for me. But in addition, you need the ideal set of features and offerings to be able to generate signing up using a Web hosting service the ideal thing to do.
